Complaints and returns

Updated 23 August 2026

The Slovak version of this information is authoritative. Translations have the same meaning. If there is a conflict, the Slovak version applies, without limiting any mandatory consumer rights you have in your country of habitual residence.

1. How to start

Send the complaint by email to info@weestick.com. Include the order number, a short description of the problem and attach photographs.

The complaints and return address is the seller’s registered office: T. Vansovej 517/12, 940 02 Nové Zámky, Slovakia. It is not a shop open to the public.

2. Packeta and cash on delivery

Packeta and Z-BOX are not a complaints address. Do not send the parcel to a random pickup point or Z-BOX.

We do not accept parcels sent cash on delivery.

3. What can be complained about

A complaint about a manufacturing defect remains possible even for made-to-order goods. The withdrawal exception is not a cancellation of defect rights.

An error in artwork supplied by the customer is not a manufacturing defect. Transport damage must be distinguished from a manufacturing defect and reported as soon as possible with photos.

Each complaint is assessed individually. There is no automatic acceptance of every complaint. On a justified manufacturing-defect complaint the consumer is not charged shipping as a blanket rule.

4. Time limits

Liability for defects in new goods generally lasts two years from receipt under the Civil Code.

Notify the defect without undue delay after discovering it. The seller handles the defect within a reasonable time, generally within 30 days, unless a longer period is objectively justified. We do not use an old blanket 30-day formula in place of these rules.